Shipping Policy

Thank you for shopping with Luban Tools! We ship globally and are committed to delivering your custom-made products securely and efficiently. Here’s everything you need to know about our shipping process: 

1. Processing Time (Before Shipping)

• • Standard Processing:  We begin processing your order immediately upon payment confirmation.

• • Duration: Orders typically leave our warehouse within 2-3 business days (Monday-Friday, excluding holidays).

• • Next Step: Once shipped, you’ll receive a shipping confirmation email with tracking details.

2. Shipping Methods & Costs

• • Global Carriers: We partner with USPS,UPS, FedEx, and DHL for reliable international delivery.

• • Free Shipping: For orders above US$100，we offer free shipping worldwide. Although it requires us to bear significant additional costs, we are happy to do so.

• • Shipping Fees: Shipping costs vary based on destination, package weight/dimensions, and your selected service level:
    
    • • Standard Shipping: Estimated Delivery: 7-14 business days after dispatch. (Select your preferred carrier at checkout).
      • Express Shipping:For an additional fee of US$20, we will ship your order via FEDEX or UPS for faster delivery. It typically takes 3-4 days for your order to arrive.

• • Multi-Country Orders: Orders shipping to multiple addresses incur separate shipping fees per destination.

3. International Shipping

• • Worldwide Coverage: We ship to most countries. If your country isn’t listed during checkout, contact us immediately (sales@lubanplane.com) – we’ll gladly explore solutions.

• • Customs & Import Duties:
    
    • • Our Commitment: As the shipper of record, we cover all customs duties and import taxes for your order. You will not be charged additional fees upon delivery.
    • • Why It Matters: High-value shipments often incur customs fees – rest assured, we handle these costs for you.

4. Delivery Timeframes & Tracking

• • Estimated Delivery: Delivery times start counting after your order leaves our warehouse (processing time + transit time). Total timeframe is typically 9-17 business days from order date.

• • Tracking Your Order:
    
    • • You will receive a shipping confirmation email with a live tracking link within 24 hours of dispatch.
    • • Please Note: Carrier tracking systems may take up to 48 hours to display current status after dispatch.
    • • Use the provided link to monitor your package’s journey in real-time.

5. Potential Delays

• • While we strive for on-time delivery, unforeseen circumstances can occur:
    
    • • High order volumes during peak seasons.
    • • Severe weather events or natural disasters.
    • • Extended customs clearance processing (though duties are paid).
    • • Carrier service disruptions.

• • We proactively monitor shipments and will communicate significant delays impacting your delivery date.

6. Our Commitment to You

• • Custom Quality: Your products are meticulously crafted to order. We appreciate your patience – the attention to detail ensures a premium item worthy of the wait.

• • Transparency: Clear tracking and timely updates are our priority.

• • Problem Resolution: If you have any concerns about your shipment, we’re here to help.

Need Assistance?

• • Contact our dedicated customer support team for any shipping questions:
    
    • • Email: sales@lubanplane.com

• • We aim to respond within 24 business hours.

Thank you for trusting us with your order!